Patient satisfaction ratings from Oncology Medical Home survey exceed Texas and national averages
Fort Worth, Texas – February 10, 2021 – The Center for Cancer and Blood Disorders received high marks from patients with cancer in surveys conducted by the Community Oncology Alliance (COA), the national organization that advocates for community oncology providers and the patients they serve.
The Center for Cancer and Blood Disorders, which serves patients with cancer in north Texas, performed strongly in all areas of the survey. The 2020 rankings of the patient experience as reported by actual patients exceeded statewide and national averages. The practice has achieved this ranking every year since the inception of the survey and is ranked amongst the highest in the nation.
COA’s “Oncology Medical Home (OMH) Patient Satisfaction Survey” tracks cancer patient experience and satisfaction nationally, statewide and by individual practice. With more than 184,000 individual patient surveys completed since launching in 2015, the OMH Patient Satisfaction Survey solicits patient feedback about their care providers and all aspects of treatment, including communication, thoroughness of information given, and staff friendliness and interaction. It is based on the standardized Consumer Assessment of Healthcare Providers and Systems (CAHPS) and uses questions specifically designed for cancer care.
“To provide continuously improving high-quality cancer care is the daily goal at The Center for Cancer and Blood Disorders. The OMH Survey feedback allows every member of our team to hear from patients, monitor and improve processes, and ensure excellent patient experiences,” said Barry Russo, chief executive officer at The Center for Cancer and Blood Disorders.
“The OMH is a proven model that provides enhanced patient communications, greater care coordination, and increased responsiveness to patient needs by participating in independent, national quality efforts like COA’s Oncology Medical Home (OMH). The Center for Cancer and Blood Disorders six-year record of outstanding achievement proves their dedication to delivering world-class, patient-centered cancer care,” said Bo Gamble, director strategic practice initiatives at COA. “We are incredibly proud of the success that the practice has seen in the OMH program which is reflected in these outstanding patient survey results.”
Independent, community oncology practices like The Center for Cancer and Blood Disorders treat the majority of patients with cancer in America and are committed to improving oncology care for all. This includes leading the development and piloting of the original OMH model, as well as, participating in the Centers for Medicare & Medicaid Services (CMS) Innovation Center’s (CMMI) oncology payment and delivery reform initiatives such as the Oncology Care Model (OCM).
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About The Center for Cancer and Blood Disorders: The Center for Cancer and Blood Disorders is an all-encompassing team of cancer specialists that will fight for its patients– every step of the way. Its team of physicians put patients at the center of a coordinated health plan, with everyone from the oncologists, nurses and patient navigators to nutritionists, pharmacists, counselors, and support groups working together to provide access to the most advanced technologies, groundbreaking treatments, and compassionate cancer care. With 25 cancer specialists practicing in nine locations across Tarrant and surrounding western counties, patients can access the research knowledge and clinical expertise of one of the nation’s most highly respected cancer centers. Learn more at: www.thecentertx.com.
About the Community Oncology Alliance: The majority of Americans battling cancer receive treatment in the community oncology setting. Keeping patients close to their homes, families, and support networks lessens the impact of this devastating disease. Community oncology practices do this while delivering high-quality, cutting-edge cancer care at a fraction of the cost of the hospital setting. The Community Oncology Alliance (COA) advocates for community oncology and smart public policy that ensures the community cancer care system remains healthy and able to provide all Americans with access to local, quality, affordable cancer care. Learn more at www.CommunityOncology.org.