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Patient survey satisfaction ratings exceed national averages

FORT WORTH, TEXAS, February 15, 2022 – The Community Oncology Alliance (COA) announced today that The Center for Cancer and Blood Disorders received among the highest satisfaction rating of all participating practices in the United States. Based upon ratings from patients with cancer the COA Patient Satisfaction Survey results reveal the practice achieved among the highest overall national rating.

The Center for Cancer and Blood Disorders performed strongly in all areas of the survey. The 2021 patient experience score as reported by actual patients exceeded national averages, with the practice ranking among the highest in the nation

COA’s Patient Satisfaction Survey tracks cancer patient experience and satisfaction nationally, statewide, and by individual practice. With more than 192,000 individual patient surveys completed since launching in 2013, the Patient Satisfaction Survey solicits patient feedback about their care providers and all aspects of treatment, including communication, thoroughness of information given, and staff friendliness and interaction. It is based on the standardized Consumer Assessment of Healthcare Providers and Systems (CAHPS) and uses questions specifically designed for cancer care.

“The Center for Cancer and Blood Disorders is proud of the high quality and personalized cancer care we provide our patients. The Survey allows us to provide continuously improving cancer care, and the Survey feedback enables every team member to monitor patient satisfaction, improve processes, and ensure an ongoing excellent cancer care experience for all patients,” said Barry Russo, CEO at The Center for Cancer and Blood Disorders.

“The COA Patient Satisfaction Survey was developed to assist cancer care teams in learning from their patients regarding their care. The feedback is a guide to identify and implement a comprehensive oncology care delivery system that is focused on quality of care” said Bo Gamble, COA Director of Quality and Value. “Feedback on patient and family experience is especially important to the cancer care team. All aspects of cancer care should be focused on the patient. This Survey assists the patient’s care team in the commitment to the highest quality cancer program through all aspects of the patient’s journey.”

Independent, community oncology practices like The Center for Cancer and Blood Disorders treat the majority of patients with cancer in America and are committed to improving oncology care for all.